Introduction

Emprise Pty Ltd is based in Perth, Western Australia.  We sell, install, service and hire mobility equipment, daily living aids and assistive technology to assist people facing reduced mobility arising from age, illness or disability.  Our products help with every-day activities such as walking, personal hygiene, accessing vehicles, sleeping, sitting and eating.  We provide products to help in the bathroom, bedroom, kitchen and living room, and to help you get up, out and about.

The umbrella term for our products is "assistive technology" - any device or system that helps an individual to accomplish a task they might otherwise be unable to do, or that increases the safety and ease with which a task can be performed.

Through quality products and excellent service, we endeavour to support greater independence and freedom in everyday living; to assist our customers to carry-out daily activities and to live with greater comfort, safety and security.  With showrooms in Perth and Mandurah, we service the Perth metropolitan area, the Peel Region and country WA.

Bibra Lake - 5 Sobek Pass

Mandurah - 45 Reserve Drive

Our History

• Mandurah Mobility Products is our original "bricks and mortar" store and service centre, proudly owned and operated by Emprise Pty Ltd since 2005.

• In 2010, as a result of growing stairlift sales, we created Emprise Stairlifts, to provide more focus for our stairlift and wheelchair lift offerings.

• In 2011, we became a Western Australian sub-contractor for the Department of Veterans' Affairs Rehabilitation Appliance Program (DVA RAP).

• In 2012 we leased our first warehouse, rapidly outgrowing it and moving into one twice the size less than a year later.

• In recognition of our growing customer base throughout WA, we're currently rebranding our mobility and stairlift businesses to Emprise Mobility.  Our Perth showroom, opened in Bibra Lake in June 2016, was our first, significant step to introducing Emprise Mobility to Western Australia.

• We became a registered NDIS Provider in 2017.

• In December 2018, after a careful review of where we feel we can add the most value to the community, we decided to close our Emprise Stairlifts business and focus on Emprise Mobility.  This part of our business continues to grow and we feel it warrants our full focus.  We will continue to offer and grow our extensive range of mobility equipment, daily living aids and other assistive technology but will no longer sell and install stairlifts and platform lifts.

• Since our beginnings with Mandurah Mobility products in 2005, our business has expanded to almost every corner of WA. Our customers, once only from the Mandurah/Peel area, are now all over Western Australia - from Kununurra to Esperance.

Our Business - An Overview

• We are a retail business, offering an extensive range of products for sale and hire.

• Our experienced and well-equipped Service team services and repairs the equipment that we sell.

• We have two large, retail showrooms - in Bibra Lake and Mandurah. We are happy to complete sales in person, by phone or by email; contact us if you are unable to visit one of our showrooms.

• A growing part of our business is fulfilling orders for organisations such as the Independent Living Centre and MS Society sourcing equipment on behalf of their clients.

• Whenever possible, we use our own delivery personnel rather than contracted carriers to ensure your products are delivered ready to use. We deliver throughout the Perth metro area and Mandurah/Peel.  We will provide quotes for shipping to other areas.

• We aim to assist you in any living situation - in your family home, an independent living unit, a low-care or high-care facility.  We regularly work with external occupational therapists to ensure you have most appropriate solution to your needs.

• We have been a Western Australian sub-contractor for the DVA RAP since 2011.

• We are a registered NDIS Provider of assistive technology.

• As members of Peak Care, we have access to an extensive range of high quality equipment and have the benefits of a national buying group.

• In addition to significantly expanding our product range and geographic area, we've built up a group of experienced and motivated staff members who work at all times to deliver the quality service our customers expect; we've continued to strive to offer our customers the best possible service, appropriate products and value for money.

• We are members of ATSA - Assistive Technology Suppliers Australasia.

Our Showrooms

Our showrooms are the largest mobility equipment showrooms in Western Australia.

Our large format showrooms are not typical in the industry.  We think it is very important that customers can see, try and properly assess products before buying.  This gives both we and the customer confidence in the size, suitability and comfort of the equipment.

We've made every effort to ensure our customers get all they need to make the right choice - whether it is driving a mobility scooter around the showroom to ensure it feels right and can be well-controlled; trying a selection high-back, adjustable chairs in order to choose the best fit and comfort or just spending as much time as needed talking about their challenges with one of our friendly showroom staff.

Our original showroom in Mandurah operates as Mandurah Mobility Products and has built a strong reputation for excellent products and service.  On Reserve Drive, just past the Park Road/Reserve Drive roundabout, our Mandurah showroom is easy to find, has good parking and an extensive range on display for our customers to see and try.

Our Emprise Mobility showroom in Bibra Lake is 20 minutes south of the Perth CBD and just 9 minutes away from Fiona Stanley Hospital and St John of God (SJOG) Murdoch Hospital.  This new showroom is also a quick 6 minute drive from the ILC's (Independent Living Centre's) new Assistive Technology and Smart Home Display in the Cockburn Integrated Health and Community Facility.

Extensive Range of Products for Sale and Hire

Our large showrooms and supporting warehouse allow us to stock a wide range of products, in order to provide the most appropriate solution to our customers' needs. Having almost our entire range available in our showrooms gives our customers the opportunity to see and try products for size, suitability and comfort before making a decision.

In addition to product sales, we offer a mobility equipment hire service.  We offer both short and long term hire of many of the product types we sell.  Hire is an effective option for those recovering from illness or surgery, on holiday or wanting to try a product before buying.

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Maintenance and Repairs

Our Service Department, working in a well-equipped workshop or at your home, offers regular service, maintenance/repair and warranty repairs for the equipment that we sell.  Our Service Department also reviews each product before it leaves the store, ensuring all components are there and properly fitted.  Where necessary, we adjust equipment to suit the individual.  We do not expect our customers to unpack and put together their mobility equipment - equipment is delivered ready to use.

Contact us to make a service booking or enquiry.

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Organisation-based Trials, Quotes and Sales

A growing part of our business is fulfilling orders for organisations sourcing equipment on behalf of their clients.  Quotes can be requested by email or phone. Purchase Orders are accepted by email, fax or in writing.

We regularly work in consultation with Allied Health Professionals to identify the most appropriate equipment to suit a client's needs. In most cases, we are happy to provide equipment for trials or to bring equipment to and support a trial appointment.

Examples of organisations with which we work include the Independent Living Centre, Rocky Bay, MS Society WA, Therapy Focus, Department of Health, Department of Communities (Disability Services), Amana Living, Brightwater, Diversity South, Aviva, Mercy Care, Coolibah Total Caring and Care Options.

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DVA Rehabilitation Appliance Program (RAP)

We are a Western Australian sub-contractor for the DVA RAP. We can fulfil orders to veterans through Country Care, Aidacare and Allianz.  We are happy to work with Occupational Therapists to ensure the best solutions for veterans.  Our primary coverage areas are Perth metro, Mandurah/Peel and the South West but we can organise shipping throughout WA.  For quality service and delivery, nominate us to fulfil your DVA RAP orders.

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NDIS

We are able to provide assistive technology for both NDIS and WA NDIS clients.

Currently, there are two disability insurance schemes running parallel in Western Australia - NDIS (the national scheme) and WA NDIS. WA NDIS is nationally consistent in terms of eligibility, reasonable and necessary supports and portability across the country, yet unique in governance and service delivery.

NDIS (national scheme)

Emprise Mobility is a registered NDIS Provider for assistive technology.  We are registered for:

• Personal Mobility Equipment.

• Assistive Products - Household Tasks

• Assistive Products - Personal Care and Safety

• Home Modification (for the supply and install of stairlifts and ramps.

NDIS clients can work directly with us to fulfil the assistive technology components of their approved plans.

Other registered providers for NDIS can source assistive technology from us on behalf of clients.

Emprise Mobility has provided mobility equipment and assistive technology to NDIS clients since the NDIS trial in WA began.

WA NDIS

Emprise Mobility has been providing mobility equipment and assistive technology to WA NDIS clients since the WA NDIS trial began.

• Providers registered under the WA NDIS Disability Services Provider Panel (DSPP) can source assistive technology from us on behalf of clients, using funding from an individual's approved plan.

• WA NDIS clients who are self-managing their funding can source assistive technology from us.

We are not registered on WA NDIS Disability Services Provider Panel (DSPP) because equipment supply is out of scope for the purposes of registration on the WA NDIS Disability Services Provider Panel (DSPP).  This is because, at this time, WA NDIS does not yet include a Cluster for equipment supply, only for equipment prescription by allied health professionals.  However, when equipment is prescribed, quotes are sourced by the prescriber from any of group of equipment suppliers they deem suitable.

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Local Business with National Buying Power

We are members of Peak Care - an independent, Australian owned group, dedicated to sourcing high quality medical, hospital, and patient support equipment for their Member companies.  As members, we have access to an extensive range of high quality equipment and have the benefits of a national buying group.

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ATSA

We are a member of ATSA - Assistive Technology Suppliers Australasia. ATSA’s objective is to implement a self regulating Code of Practice that ensures consistent provision of equipment and services to consumers with disabilities and older people, and that safeguards the interests of all stakeholders.  The ATSA Code of Practice can be accessed here: ATSA Code Of Practice

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Awards

In 2009, Mandurah Mobility Products was awarded two small business awards, and went on to the finals for West Australian Regional Small Business Awards.

Peel Chamber of Commerce and Industry Awards for Business Excellence / Alcoa Business Excellence Awards

• Small Business Award, Business with 5 to 10 People.

• Environmental Business Practice Award.

We've not competed in subsequent years but are confident that the values that helped us win these awards continue today.

 

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